Version: SDK-3.10

Error code comparison

The access party implements interface error codes

Error codes	Error code description	solution
10001	An invalid endpoint address	Confirm that the endpoint callback address prefix of the app is set correctly, and use the更新应用信息 API to update endpointUrl the field
10002	Obtain the specified file information 404	Check the access 文件信息party interface implementation
10003	Get current user information 404	Check the access 当前用户party interface implementation
10004	Get the specified user information 404	Check the access 指定用户信息party interface implementation
10005	Get the list of user information 404	Check the access 用户列表信息party interface implementation
10006	Get a list of 404 users with collaboration privileges	Check the access 协作权限用户列表party interface implementation
10007	Search for the recent contact list 404	Check the access 获取最近用户party interface implementation
10008	Search for the list of recently used files 404	Check the access 获取最近使用文件party interface implementation
10009	An HTTP error occurs on the callback interface of the access party, and the status code is >= 400	Check the interface of the access party
10010	Invalid normal HTTP status code, only 200 is recognized	Check the interface implementation of the access party, and the status code of 200 is considered to be normal
10011	Not legitimate JSON data	Check whether the accessing party returns data correctly as described in the document JSON 格式数据``字段结构``字段类型
10012	File data is not as expected	If the file information does not meet expectations, check the access party文件信息 interface
10013	The FileType data is not as expected	If 获取文件类型the interface returns does not meet expectations, check whether the implementation of the access party is consistent with the description in the document
10014	User data is not as expected	用户信息If the interface does not meet expectations, check whether the interface implemented by the accessing party is consistent with the relevant documentation
10015	A network error occurred when requesting the access party to call back the interface	endpointUrl When a request is made to the assembled accessor callback interface, a network error is encountered, and whether the Graphite SDK cluster environment cannot be connected to endpointUrl the callback address of the accessor pointed to by the domain name or IP, such as the inability to access the public network, network configuration, and other factors

Error codes for application-related APIs

Error codes	Error code description	solution
20001	Error in creating app parameters	Check the parameters as prompted
20002	Failed to create an app	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
20003	Update app parameter error	Check the parameters as prompted
20004	The update app failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
20005	The app doesn't exist	Check the URL parameter application ID

Error codes on account-related APIs

Error codes	Error code description	solution
30001	The parameters for creating an access account are incorrect	Check the parameters as prompted
30002	Failed to create an access account	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
30003	The login parameters are incorrect	Check the parameters as prompted
30004	Login verification failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
30005	Failed to generate tokens	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
30006	The account and password do not match	Please check whether the account number and password are entered correctly
30007	The password parameter is incorrect	Check the parameters as prompted
30008	Failed to change the password	If the occurrence can be ignored, please contact the graphite personnel if it is repeated

Error codes related to collaborative documents

Error codes	Error code description	solution
70001	The file parameter is incorrect	Check the parameters as prompted
70003	Failed to initialize file contents	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
70004	Failed to create file information	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
70005	Failed to create file history	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
70006	Initialization of collaborative document content failed or was not initialized	Check whether the following are the following:1. When creating a collaborative document fails, the unprocessed error opens the document directly with the file ID. Need to deal with errors 2. Without waiting for the import task to end, open the document directly with the file ID. Need to get progress until success or failure 3. The object storage service provided by the access party is unavailable
70007	The content of the initialization collaboration document is abnormal	Please contact graphite personnel when appearing
70008	Unrecognized file type	Please check the file type
70012	The file corresponding to the file ID already exists	Please check the file ID
70013	The file does not exist	Confirm that you can 创建协同文档 access this collaboration document 导入文件 after success or 获取导入进度 after completion. If you encounter a Create Failure (HTTP Status >= 400) or an Import Error (Import File or Get Import Progress Failed), handle it accordingly and should not open the file after the failure
70015	The source file content was obtained abnormally	If it can be ignored and repeated, please contact graphite personnel for troubleshooting
70016	The target file already exists, but the Create Copy task was not found	Recurrence: It is recommended to recreate the copy after deleting the file using the target file ID
70017	Failed to create a copy of the target file	When this error occurs, Graphite deletes the target file association record
70018	An error is reported when you get the task of creating a replica	If it happens occasionally, you can ignore it and try again, and if it happens, please contact graphite personnel to troubleshoot
70019	The Create Replica task is in progress	You need to try again to get the latest status
70020	Unknown quest task status	If it happens occasionally, you can ignore it and try again, and if it happens, please contact graphite personnel to troubleshoot
60010	The Get Sidebar History parameter is incorrect	Check the parameters as prompted
60011	Get all historical failures	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
60012	Historical content errors	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
60014	Failed to obtain user information created in history	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
100002	Failed to get version list	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
100003	Failed to obtain user information for version creation	If the occurrence can be ignored, please contact the graphite personnel if it is repeated

File preview

Error codes	Error code description	solution
90028	The preview is already being created	See if you can create multiple previews of the same file at the same time
90031	Preview import exceptions	If it happens occasionally, you can try again
90032	Preview import failed	Check if the file format is correct
90033	Preview types are not supported	Preview types are not supported
90035	The preview file failed to download	Check whether the download link returned by the file meta information callback API is normal
90040	Unknown bug	For details about the error, see the message field returned, which can be retried
90042	Files with passwords	Check if the file has a password
90043	The preview image is not formatted correctly	Check the file format
90050, 90052	The file size is too large	Try splitting the file before previewing it
90054	The preview build timed out	If it happens occasionally, you can try again

Import and export

Error codes	Error code description	solution
120001	The import parameters are incorrect	Check the parameters as prompted
120002	The import failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
120003	Import permission error	Please check that you are logged in and that your current account has permissions on the current file
120004	The import progress query parameter is incorrect	Check the parameters as prompted
120005	The import progress query failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
120006	The export parameter is incorrect	Check the parameters as prompted
120007	The export failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
120008	The export progress parameter is incorrect	Check the parameters as prompted
120009	The export progress query failed	If the occurrence can be ignored, please contact the graphite personnel if it is repeated
120010	Import progress not found	Check whether an import task has been created for the file
120011	The import progress result has timed out	The import task has expired and must be recreated
120012	The exported source file type is not supported	Please check the export formats that are supported by the current document
120013	Files cannot be exported to their current format	Please export to other formats
120015	The file has been imported	Please upload the file again and import it again
120016	Files cannot be imported	Please check the file name as well as the file type
120017	The import task is not created	Create an import task first
120018	The import file is too large	Try splitting the file before importing it
120019	The import file size is invalid	Please check if the import file is empty
120020	There are no export permissions	Check whether you have export permissions for the file
120022	The export task has not been created, or has expired	Please recreate the export task
120023	The export result failed to be parsed or has expired	Please recreate the export task
120024	The import result failed to be parsed or has expired	Please recreate the import task
120502	The form is password protected	Please unencrypt and import again
120503	The parsed data of the table is greater than 80Mbit/s, which exceeds the platform limit. The import could not be successful	Try splitting the table before importing it
120504	There are broken internal links after the table is parsed	Please delete the internal link before importing it
120505	The table is too large and the parsing fails	Check whether there is redundant data in the table, and try to delete the redundant blank rows and columns before importing
120506	Tables are in Strict Open XML format and cannot be imported	Please save it as an Excel workbook (*.xlsx) before importing
120507	The file format and extension are invalid, and the table cannot be opened	Please check your documents
120508	Tables are in XLSB format and do not support import	Open Save as Excel Workbook (.xlsx) format before importing
120509	The number of table cells has exceeded 2 million	Try splitting the table before importing it
120510	The total number of table cells has exceeded 5 million	Try splitting the table before importing it
120511	Import/export exceptions	Please re-import/export
120512	The import file is too large and the data parsing is abnormal	Try splitting the file before importing it
120513	The maximum Excel row limit has been reached and cannot be exported	Please remove redundant blank lines
120514	The export fails due to the file size being too large or the number of images	Split it into multiple tables and export them one by one
120515	The sheet name cannot contain special characters	Please remove the / \ ? * : ' ] [ and so on
120516	The service is currently busy	Please try it later
120517	The document password is incorrect	Please re-enter
120518	The limit of the export image format has been exceeded	Please export to other formats